In this course, we cover all the main topics you need to be better than your competition when it comes to customer service. You’ll learn how to build customer loyalty, managing customer expectations, the new ways technology can do a lot of the work for you, and the journey of building customer relationships. You’ll also develop the soft skills that separate average customer service people from great ones such as effective problem solving, handling complaints gracefully, and going beyond customer service. This fast-track course is perfect if you want to be great at customer service, and you only want to learn the most important things rather than do an entire university degree!
